The SPOC Ticket System has transitioned to the new University Technology Solutions (UTS) Service Management System (ServiceNow).
Please use this link to create your ticket in the new system:

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Some employees in my department do not have the shopper role and some of them do in Rowdy Exchange. How are employees granted the shopper role in Rowdy Exchange?

If employees were at UTSA before the transition to Rowdy Exchange then they were automatically given the Rowdy Exchange shopper role.  

If an employee does not have the shopper role a SPOC ticket will need to be submitted so that Business Information Services may grant them the access. The UTShare Departmental User Access form does NOT need to be filled out. 

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