The SPOC Ticket System has transitioned to the new University Technology Solutions (UTS) Service Management System (ServiceNow).
Please use this link to create your ticket in the new system:
How to find a document by its number on the Pending Approval fluid page.
For a back office user who generally has a high volume of documents to approve, the alternative is to navigate to the classic approval page using the navigation and search for the document. This is the same process which back office users follow currently.