The SPOC Ticket System has transitioned to the new University Technology Solutions (UTS) Service Management System (ServiceNow).
Please use this link to create your ticket in the new system: https://utsa.service-now.com/myportal

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What is the difference between an internal and external comment?

An internal comment does not get printed on the PO. Internal comments are used for communication within departments or with individuals within UTSA.

An external comment is printed on the PO and is to advise the vendor of additional information not contained at the line level.

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