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Please use this link to create your ticket in the new system: https://utsa.service-now.com/myportal

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Can all documents be seen in the Worklist no matter what status of the document?

No, once they are in workflow they should not remain in your Worklist. If there are documents currently in your “Worklist” BIS has a change request with SIS (Shared Information Services) to get old documents cleaned up from everyone's Worklist. 

This is a low priority change request.

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  1. SPOC 9

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