The Service Start Date would be the actual first day of which the service was performed. The Service End Date would be the actual last day of which the service was performed. Per the service type noted on the invoice.
The SPOC Ticket System has transitioned to the new University Technology Solutions (UTS) Service Management System (ServiceNow).
Please use this link to create your ticket in the new system: https://utsa.service-now.com/myportal