The SPOC Ticket System has transitioned to the new University Technology Solutions (UTS) Service Management System (ServiceNow).
Please use this link to create your ticket in the new system:
https://utsa.service-now.com/myportal
If an invoice is received without an invoice number, best practice is to write the date it was received and a unique identifier such as the vendors initials. For example: 20170808_ABC...