General

• Pop-up Blocker

  When clicking on the icon to download a document, pay stub, or excel spreadsheet the browser does not open anything. What happened? Pop-up blockers occasionally prevent  from opening up on a website. ...

• Interim Workflow Solutions (IWS) is best supported using?

  Given that SharePoint is a Microsoft product designed to work in an integrated fashion with other Microsoft products like Outlook, the preferred browser would be Internet Explorer (IE).    This does n...

• What are the necessary settings needed to access what we need for PeopleSoft?

  UTShare/PeopleSoft Recommended Browser Settings handout is posted on the UTShare at UTSA website under the Reference Materials tab....

• How do we access Interim Workflow Solutions (IWS)?

  Accessing SharePoint will be through Business Information Services.  Click the Resources link on the left side of the page. Click Interim Workflow Solutions on the PeopleSoft Resources section.   This...

• Why does someone else's name show up in a yellow tab at the top of the document in the Interim Workflow Solutions page when creating a document?

  This occurs when the end user personalizes the Interim Workflow Solutions main page. This will not prevent you from creating the document needed.   Note: Documents being created will not be visible to...

• Why am I unable to upload an excel spreadsheet from PeopleSoft?

  Users may experience difficulty in downloading files from PeopleSoft to Excel especially if Internet Explorer (IE) is set as the default browser.  This issue is related between browsers and Excel so a...

• I am having trouble uploading documents in PeopleSoft. I have tried different browsers, cleared cache, and history. It still tells me that it failed to upload my document. What else can I try?

  When uploading documents into PeopleSoft you may need to check the title of the document.  If it has dashes or special characters you may need to change those characters to an underscore or just add a...

• I keep getting a blue ORACLE PeopleSoft screen and does not let me login to PeopleSoft. What steps can I take to get back into PeopleSoft?

  This is a browser issue. Clear the history in the browser, CLOSE out the browser completely then log back into PeopleSoft in that same browser. You will then be able to log back into PeopleSoft. Here ...

• When I open a document it does not give me the option or buttons to approve the document. What should I do?

  This may be a browser issue. Here are the instructions on how to clear your history, depending on which browser you are using. Clear your cache Completely close out the browser after clearing your his...